My phone line is always engaged meaning that I am unable to receive/make phone calls. All other virgin media services (broadband and tv) are working fine and the online status is showing as 'Good'.
This has been like this since Friday, and I really need the landline
Welcome to the Community, I'm really sorry to learn about the problems with your phone line at the moment.
I've been able to locate your account and can see that an appointment has been arranged to get this issue resolved, which is excellent news.
I'd love to hear how it goes and I'll be here should you need any assistance moving forward.
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