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bionicwoman
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Phone line broken - is it BT or Virginmedia I need?

Having a new front door fitted, and the fitter has pulled the cable out of the box on the wall on the 'entry' side of the box, as opposed to the 'phone' side.

Do I contact BT or Virginmedia for repair? I don't know who owns the incoming phone cable.

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Superuser
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Re: Phone line broken - is it BT or Virginmedia I need?

If you pay your phone bill to Virgin Media then contact Virgin. If you pay it to BT then contact BT. Simples!

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Re: Phone line broken - is it BT or Virginmedia I need?

Hi bionicwoman,

 

Thanks for your post and really sorry about the fault experienced.

 

There does appear to be an issue with the line state and I can see the appointment booked in for you.

 

Let me know if there is anything more that I can help with.

 

Take care,

 

Nat_J


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Superuser
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Re: Phone line broken - is it BT or Virginmedia I need?

If you pay your phone bill to Virgin Media then contact Virgin. If you pay it to BT then contact BT. Simples!

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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bionicwoman
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Re: Phone line broken - is it BT or Virginmedia I need?

Thanks - that's what I thought but the door fixer put a doubt in my mind....

Contacted Virgin and an engineer will be with me tomorrow (Thursday). Sorted!

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Re: Phone line broken - is it BT or Virginmedia I need?

Hi bionicwoman,

 

Thanks for your post and really sorry about the fault experienced.

 

There does appear to be an issue with the line state and I can see the appointment booked in for you.

 

Let me know if there is anything more that I can help with.

 

Take care,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know