My 90 year old fathers phone has been dead for 2 days now when I checked online with postcode and Tel. No it said there was a fault in the area and it would be fixed by 4.45 today he still has no phone line which is his lifeline and I have tried unsuccessfully for the last half hour to try and speak to someone in person with no Joy whatsoever. How can I speak to someone or get an engineer urgently it gives me automated appointments which were no good, said wait to speak to someone and it just goes dead !!! HELP needed please!!