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MAGHA
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Phone line DEAD

Phone line has been dead twice now over last few months. The 2nd time it was fixed there was a lot of noise on the line. Engineer called out on 14 November 2016. She told me that the cable between my house and the box in the road would need to be replaced and someone would call me to fix a date that same day.

3 days later, i.e. 16 November, nothing heard yet.

I phoned and spent 20 minutes waiting before my call was answered only to be told that an engineer would visit on 14 JANUARY 2017. I thought that was a joke. It wasn't. I tried to speak to someone from customer services but she put me in the queue again. After another 5 minutes I gave up waiting.

TERRIBLE SERVICE. AM I MEANT TO STAY WITHOUT A PHONE LINE FOR THE NEXT 2 MONTHS?????

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Re: Phone line DEAD

Hi there MAGHA,

 

I am really very sorry to hear about this.

 

I've sent you a private mail so that we can chat some more.

 

Speak to you soon,

 

Nat_J

 


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MAGHA
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Re: Phone line DEAD

SO!

After 4 months of waiting a team of 2 men turned up to renew the cable from outside my house to the other side of the road. they said someone would come later that day to connect the phone line to the inside.

Did anyone come? NO!

When is my phone line going to be fixed?

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Re: Phone line DEAD

Hi MAGHA, 

 

I'm really sorry to hear that this still hasn't been resolved. 

 

I've had a look at your account and I can see that a further work order has been scheduled in for this. 

 

I've sent you a private message to confirm this. 

 

Speak soon, 

 

Nat_J

 


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