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mjamesgolding
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Phone hasn't worked since being installed

Hello,

When we had virgin installed at the property we never realized the landline wasn't working, and it hasn't done so since. This was about 11 months ago now and we haven't made any calls or received any.

Thank you.

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Re: Phone hasn't worked since being installed

Hi mjamesgolding

 

Welcome to the Community, I'm very sorry to learn about the problems you've been experiencing with your phone line.

 

I've been able to locate your account and run some tests on the line from our end for you. We're seeing no problems with the line from our end at the moment, have you been able to test your handset at all? By trying an alternate handset or your handset on an alternate line?

 

Do you have more than one telephone socket at home? If so, have you tried more than one?

 

Look forward to hearing from you

Craig


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