I had my services installed on 26/10/16. The engineer at the time told me the phone service wouldn't work as new cable needed to be laid to replace previous damaged cable. He said this would be done in 2 weeks. It has now been 5 weeks & I still have no phone. Every time I call Virgin, they just say "our system says your phone service is active!" My phone service most definitely is not active! Does anyone know how I can go about resolving this, or who I need to speak to, if Virgin themselves are not helpful in the slightest!!
Welcome to the community and I'm sorry to hear about this.
I would like to arrange for someone to take a look at this for you so if you click on the purple envelope at the top right of the screen you will see another message waiting for you with further information.