Phone does not work at all (no incoming calls, no outgoing calls, no dial tone)
11-08-201616:37 - edited 11-08-201616:39
Hello, my phone stopped working two days ago. I can neither receive calls (no ringtone) nor call out. There is no dial tone at all. When calling my number from another phone I reach the virgin voice recorder and can leave a message. However, I cannot access the voice messages afterwards. I already tested the virgin equipment using the online service and tested my phone too (used a spare landline phone but it didn't work either). Are there any other customers nearby having the same difficulties (Heaton, Newcastle upon Tyne)?