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sonyfe
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Phone does not work at all (no incoming calls, no outgoing calls, no dial tone)

Hello, my phone stopped working two days ago. I can neither receive calls (no ringtone) nor call out. There is no dial tone at all. When calling my number from another phone I reach the virgin voice recorder and can leave a message. However, I cannot access the voice messages afterwards. I already tested the virgin equipment using the online service and tested my phone too (used a spare landline phone but it didn't work either). Are there any other customers nearby having the same difficulties (Heaton, Newcastle upon Tyne)?

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Re: Phone does not work at all (no incoming calls, no outgoing calls, no dial tone)

Hi Sonyfe,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your landline.

 

I'd like to send a technician to take a look at this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can get that arranged.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


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