I'm really sorry to hear about the problems with your phone service at the moment, I've located your account to run some tests on the line from our end.
We're detecting some errors and I'd like to arrange for an engineer to come and take a closer look at this, if you're available? I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
Hi Craig, I have already tried the 'book an engineer facility' but availability is Friday which is quite a long time. I don't own a cell phone, am elderly and rely on my landline for family to make contact. Can you get an earlier appointment? Thanks
Thanks for the fast response, we've got a few appointments available before Friday and I've sent you information about which one in a private message, which you can view by clicking the envelope on the top right of this page.
Respond to that message so we know you're available and I'll get this booked in right away! We want to get this resolved as soon as possible.