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jagged444
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Phone dead - no dial tone or incoming

Our phone line is dead (check line cord displaying...)

There is no dial tone, just the faint sound of gentle static.

When somebody calls the land line from a mobile, they can hear something ringing but the landline phone does not ring.  I have tried plugging in a different handset but no different.

I would go to my virgin media to run a line test but that part of virgin seems offline.

 

Please can somebody help?

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Re: Phone dead - no dial tone or incoming

Hi jagged444

 

I'm really sorry to hear about the problems with your phone line, I've been able to locate your account to run some tests from our end for you.

 

We're not detecting any problems at the moment although as you've already tried an alternate handset, I'd like to arrange for a member of the team to come and take a closer look, if you're available.

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

I'm sorry again for the inconvenience caused, we'll talk soon

Craig


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