Had Virgin phone and broadband installed 9 days ago and suddenly no phone but broadband OK. Have done online test which says no fault. Phoned 150 from other phone and have now got to wait 5 days for an engineer to come. Not very happy and not a good introduction to Virgin, never had this problem with Talktalk in 15 years we had them. Anybody at Virgin able to help?
Thanks for getting back to us to let us know the line is now working for you. I appreciate the delay in getting this resolved has caused you an inconvenience and apologise for that.
We do have a loss of service policy for adjustments to be worked out for our customers based on the duration of the service loss. If you’d like to get in touch with our teams about this, they’d be happy to discuss this with you
You can either chat with them via the phone on 150 or 0345 454 1111 or via our Webchat options available on our Contact Us page.
The link is currently down whilst it is being worked on at this very moment but if you’d like to check back in later, you can get in touch with them on www.virginmedia.com/contactus.
I’m also going to send a pm to you to offer some further support with this and it would be fab if you could take a look at that for me
Thanks for your reply, The main phone is a normal phone we have had for years and an extension runs to the bedroom where we have a Panasonic wireless phone on which we have blocked a few nuisance calls.However the service has been running fine since installation 9 days ago and it is only this morning that we realised it was dead as we used it last night. Our relative in the next road is with Virgin and is ok so reported the fault for us gave a reference number but said it will be 5 days before an engineer comes. The annoying part about it all is that it is a new installation and we live 2 doors from the green box and 1 mile from the Virgin engineers depot and yet 5DAYS!!!
If you unplug the Panasonic does the other phone work?
I can see my local Virgin office from my office window it's that close but I had to wait 2 days for a hub to be swapped rather than taking a stroll up the road and swapping it myself. It's frustrating but these offices haven't had customer facing staff for over a decade.
Massage an ego, click the kudos button. If someone answers your question, mark it as helpful. Be nice, eat all your vegetables and keep your room tidy.
Have tried doing that but no combination seems to work,its peculiar that it has all worked for 9 days ok. These companies want to sign you up quick enough spending fortunes on mail advertising instead of spending money on more engineers to make what they are selling work! Thanks for your replies.
Yes there is a technician booked but the earliest they could give me is Tuesday 26th!!!! I purposely purchased Talk more anytime as I don't use a mobile and I was hoping to spend the next few days phoning garages trying to purchase a car for my Son's 21st. As I said in an earlier post, I live less than a mile from one of the main engineer depots so it is not as if I am not easily accessible. A very disappointing start to my Virgin experience!!