Phone crackle, charges for calls not made and 999 call
I have been plagued with issues with my Virgin phone line from day one (over 2 years now).
1. I STILL have a buzzing sound/crackle on the phone which an engineer told me in December would be fixed, a problem with the exchange. Nothing done.
2. I have been charged for calls I haven't made which have happened when there was no-one home. I had a call from the police on Tuesday that an abandoned call from my phone had been made, there was no-one at home.
It's about time i got a refund for the line rental I'm paying for a phone which I can't use and yet phantom calls are being made on it.
Re: Phone crackle, charges for calls not made and 999 call
Had another call from the police to another 999 call from my landline I haven't made. This is very worrying. At what point do I get penalised by the police or worse still they don't come if I call them? This is ridiculous.