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morrisseym45
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Phone crackle, charges for calls not made and 999 call

I have been plagued with issues with my Virgin phone line from day one (over 2 years now).

1. I STILL have a buzzing sound/crackle on the phone which an engineer told me in December would be fixed, a problem with the exchange. Nothing done.

2. I have been charged for calls I haven't made which have happened when there was no-one home. I had a call from the police on Tuesday that an abandoned call from my phone had been made, there was no-one at home.

It's about time i got a refund for the line rental I'm paying for a phone which I can't use and yet phantom calls are being made on it.

I'd appreciate some help with this please.

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morrisseym45
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Re: Phone crackle, charges for calls not made and 999 call

Had another call from the police to another 999 call from my landline I haven't made. This is very worrying. At what point do I get penalised by the police or worse still they don't come if I call them? This is ridiculous.
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morrisseym45
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Re: Phone crackle, charges for calls not made and 999 call

Thanks to Huw for sorting this out for me today. I now have new cable and a clear phone.
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Re: Phone crackle, charges for calls not made and 999 call

Hi there morrisseym45, 

Glad to hear that things are all good for you now. 

Thanks for your kind words. 

Huw


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