Hi, I'm a Big Kahuna bundle customer and my account says my phone package is XL. But when i search for call charges etc. the website does not list this option so i do not know what call charges are or if i get free anytime or weekend calls etc. I've just moved to this tariff so can't look at an old bill. Where can i find the answer please?
Read the text at the top. You can ignore the bundle info below it. The breakdown of inclusive items (green tick) is in the table below the bundles. Remember that inclusive calls must not exceed 60 minutes. Hang up & redial to avoid charges.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
I'm in the same boat ! My phone package is XL and only call charge detail is shown for packages such as "Talk Weekend" or "Talk More Weekend". How are we supposed to know what's included ? Looks a little bit like deliberate obfuscation.