Hi, The phone socket on our wall is really loose, and the wires are visible to one side of it. Lately the phone has been quite crackly when in use, sometimes to the point where I end up calling people back from my mobile as the reception is much clearer. The socket has been there for at least 12 years, and has 'Telewest' written on it. I have been with Virgin Media for at least 10 years to the best of my recollection, so obviously the socket is pretty old. Is there anything that can be done about it?
Sorry to hear about the problem with your phone socket, Dave_cq is correct that we'd like to arrange for an engineer to come and take a closer look at this.
If you'd like me to get this sorted, just send me a private message with the first line of your address, postcode and the name of the account holder and I'll get right to it. You can send the message by clicking my name of picture to get on my profile, then press the 'Send me a message' button on the right hand side of the page.
Apologies again for the inconvenience this is causing, we're looking forward to hearing from you.