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_Pete_
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Phone Problems

Recently joined Virgin got phone line but no phone at first.Just got one but no numbers are recognised when dialling out and when dialling in nothing happens ,although it is heard ringing on the dialling phone,  and then it goes to an answer machine but not the one on the plugged in new phone.

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Re: Phone Problems

Hi _Pete_

Welcome to the Community, I'm so sorry for the problems you're experiencing with your phone line at the moment. 

I've located your account to take a closer look at this and we're detecting some errors with the line, so I'd like to arrange for an engineer to come and take a closer look, if you're still experiencing the issue? 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page. 

Look forward to hearing from you

Craig


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