Menu
Reply
  • 2
  • 0
  • 0
Iky786
Joining in
99 Views
Message 1 of 5
Flag for a moderator

Phone Line

I have moved house phone wire coming in to the house is damaged and I have no phone socket. If I get phone package will this be set up for me for free. I am a new customer.
0 Kudos
Reply
  • 10.3K
  • 1.03K
  • 1.92K
Superuser
Superuser
80 Views
Message 2 of 5
Flag for a moderator

Re: Phone Line

If you are referring to BT's wiring don't worry about it.

Virgin have their own telephone network, right down to the cabling in the street, so if you sign up this would be a totally new installation.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

0 Kudos
Reply
  • 5.89K
  • 158
  • 413
Forum Team
Forum Team
73 Views
Message 3 of 5
Flag for a moderator

Re: Phone Line

Hi there Iky786,

 

Thanks for your post and welcome to the Community! Smiley Happy

 

As mentioned by nodrogd, we can certainly look to get a Virgin Media telephone socket installed for you.

 

To sort this, you can call our team on 150 free from any Virgin landline or 0345 454 1111 on any other line.  
Alternatively, you can chat to our online team via: [Contact us].

 

Many thanks,

 

Nat_J

 

 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 2
  • 0
  • 0
Iky786
Joining in
63 Views
Message 4 of 5
Flag for a moderator

Re: Phone Line

Hi Nat,

I understand an Engineer will have to come out for this if so will I have to pay any costs?

0 Kudos
Reply
  • 5.89K
  • 158
  • 413
Forum Team
Forum Team
55 Views
Message 5 of 5
Flag for a moderator

Re: Phone Line

Thanks for getting back to me Iky786,

 

You'd need to check this with the Sales team, as this would be a new service being added.

 

Feel free to give them a call for a chat about this. Smiley Happy

 

Thanks again,

 

Nat.


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply