Since moving over to Virgin my phone line has had issues two/three times. The first time it didn't work for 6-7 days.
I went on the service status and they had acknowledged there was problem with the phone line.
I also sent a message on twitter explaining that they keep missing the estimated fix time and extending it.
They replied "once resolved we can reimburse you for any service lost".
I phoned virgin media today and they said they cannot give me any refunds as I did not call them at the time of the issue?
Why would it be required to call them at the time of the issue in order to get a credit on the account if the online service status has acknowledged there is an issue. It would be a waste of time for me to call them if I know there is an issue in the area.