Menu
Reply
  • 8
  • 0
  • 0
ypatel014
Joining in
62 Views
Message 1 of 4
Flag for a moderator

Phone Line not working

Hi,

Since moving over to Virgin my phone line has had issues two/three times. The first time it didn't work for 6-7 days.

I went on the service status and they had acknowledged there was problem with the phone line.

I also sent a message on twitter explaining that they keep missing the estimated fix time and extending it.

They replied "once resolved we can reimburse you for any service lost".

I phoned virgin media today and they said they cannot give me any refunds as I did not call them at the time of the issue? 

Why would it be required to call them at the time of the issue in order to get a credit on the account if the online service status has acknowledged there is an issue. It would be a waste of time for me to call them if I know there is an issue in the area.

 

0 Kudos
Reply
  • 7.79K
  • 337
  • 546
Forum Team
Forum Team
49 Views
Message 2 of 4
Flag for a moderator

Re: Phone Line not working

Hi ypatel014,

Welcome to the Community!

Really sorry to hear you've had so much trouble with this.

Is your line currently down?

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 8
  • 0
  • 0
ypatel014
Joining in
48 Views
Message 3 of 4
Flag for a moderator

Re: Phone Line not working

Hi Josh,

My line is working fine at the moment.

This happened in February

Was told I cannot receive a credit on my account as I didn't report the problem.

I really don't understand why I'd call them if the online status confirmed there is a problem as well as the twitter page.

 

0 Kudos
Reply
  • 7.79K
  • 337
  • 546
Forum Team
Forum Team
46 Views
Message 4 of 4
Flag for a moderator

Re: Phone Line not working

Hi ypatel014,

Thanks for getting back to me!

I'm really sorry about that, I can understand your frustration.

I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and discuss this further.

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply