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Registered: ‎11-11-2016
Message 1 of 3 (1,878 Views)

Phone Line dead but TV/Internet working fine

Hi just returned from 10 day holiday, had left Tivo box on and Phone on but had switched Broadband off.

 

When checked Tivo box all fine, switched Broadband on and after 5 mins working fine but phone not working showing a check line message. Tried different phone, that dead too.

 

Called Virgin said fault but engineer cant come til Wednesday pm.

How can Tivo + Broadband be working fone and yet phone dead?

When I call number it rings out but then does to voicemail - but voicemail does not register in house and phone does not ring - how do I get Virgin to put a "fault on line" message on, as otherwise people calling; leaving messages but we cant access them?

 

Help 

 

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Message 2 of 3 (3,721 Views)
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confirmed by murphycross
‎12-11-2016 09:01

Re: Phone Line dead but TV/Internet working fine

Hi murphycross,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with the landline.

 

The TV and broadband are still working because they come into the property on a separate cable from the telephone line. Unfortunately, we're unable to play a message on your line explaining there is a fault.

 

Let me know how the appointment goes on Wednesday and let me know if you need anything else.

 

All the best Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Forum Team
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Registered: ‎04-07-2016
Message 2 of 3 (3,722 Views)
Helpful Answer
confirmed by murphycross
‎12-11-2016 09:01

Re: Phone Line dead but TV/Internet working fine

Hi murphycross,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with the landline.

 

The TV and broadband are still working because they come into the property on a separate cable from the telephone line. Unfortunately, we're unable to play a message on your line explaining there is a fault.

 

Let me know how the appointment goes on Wednesday and let me know if you need anything else.

 

All the best Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Registered: ‎11-11-2016
Message 3 of 3 (1,860 Views)

Re: Phone Line dead but TV/Internet working fine

many thanks for the prompt response.

Will keep you updated and thanks for the explanation re internet and tv

MC

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