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tsrplatelayer
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Phone Line Fault

TF5 area - TV, Broadband and Phone went down completely. TV and Broadband back but phone line has no dial tone.

Service Status reports no known problems and running equipment test on-line gets to 99% then fails to complete

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Re: Phone Line Fault

Hi tsrplatelayer,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your landline.

 

I've located your account and I can see you've spoken to our team about this. It has been sent over to our network team and will get fixed as soon as possible.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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tsrplatelayer
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Re: Phone Line Fault

Yes - after trying to get 'chat' for 45mins. It would have saved a lot of time if

a: the on-line listed 'service status' showed a fault in the area and

b: the on-line tine test worked - it just hung at 99%

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