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Registered: ‎20-03-2017
Message 1 of 4 (45 Views)

Phone Line Dead

Hi, our phone has been dead since last Thursday, the guy come out to fix it, but because their was some road works he said he couldn't do nothing, even tho the work guys were finishing up, i'm not happy at all, we pay for our service and we expect it as much, whats going on.......?

 

please help as we can not phone out as well as we don't receive incoming calls

 

ThDoc

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Message 2 of 4 (32 Views)

Re: Phone Line Dead

Hi there ThDoctor,

 

I'm very sorry for any inconvenience caused.

 

It appears that the arranged appointment was cancelled due to driveway work being conducted on your property.

 

Is this accurate? If so, when will the work be completed?

 

Speak soon,

 

Nat_J


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Message 3 of 4 (30 Views)

Re: Phone Line Dead

Hi their, The work was finished 5 mins after while the VM  guy was sitting in the van watching for about 20mins, Even the work guys told him they were finishing up, but yes all work is finished, now when can another VM guy come out?

 

Cheers Smiley Happy

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Message 4 of 4 (24 Views)

Re: Phone Line Dead

Sorry to hear this ThDoctor,

 

I can certainly help to get another appointment arranged for you.

 

I've sent you a private message so that we can get this booked in ASAP.

 

Speak soon,

 

Nat_J


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