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MattClarke77
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Phone Line Dead

Hi my phone line is dead with no ringtone. I have tried to phone my number from another phone and still no dial tone. I have unplugged and re plugged my phone in and still the same, nothing. also fully charged the portable handsets. When I do the service check on my virgin media it gets to 99% of test completion and then hangs without giving any results?

 

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Re: Phone Line Dead

Hello MattClarke77,

 

I have checked your line and it's coming back as blocked so before I arrange for a technician do you have a different phone to try in the Virgin Media socket just to eliminate any equipment fault?

 

Looking forward to hearing from you.

Rose
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MattClarke77
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Re: Phone Line Dead

Hi Rose,
I am afraid I don it have a spare handset no.
Kind regards,
Matt
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Re: Phone Line Dead

Hi Matt,

 

I'll get this sorted while Rose is away.

 

I'd like to arrange for a technician to check this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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