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Phone Calls

I am on a Talk Unlimited Phone package. But you have charged me for making a VM to VM phone call. Have you changed my phone calls package ? ?

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Re: Phone Calls

Thanks Guys,  I should have read all the T&C's  thanks again.

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Superuser
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Message 2 of 6
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Re: Phone Calls

Was the call longer than 60 minutes duration?

Maximum call length is 60 minutes after which you are charged. Hang up at 59 minutes, start a new call & this won't happen.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Re: Phone Calls

Thanks for the reply, is talk unlimited a maximum of 60 minutes ??

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Superuser
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Re: Phone Calls

yess all calls are limited to 60 minutes and then charge you
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Superuser
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Message 5 of 6
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Re: Phone Calls

All VM's Talk plans carry the 60 minute restriction I mentioned above.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Re: Phone Calls

Thanks Guys,  I should have read all the T&C's  thanks again.

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