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EliteForce1uk
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Phone Blocked

Since 4pm today my phone is has been blocked.

 

(my bill is paid and even paid some in advance)

 

After ringing the call fault center (India) from a phone box,I carefully explained the fault and explained that I do not own a mobile and need my land line fixed.

 

He said there is nothing he could do and that he would call me tomorrow

(I hope you can see the mentality i am am dealing with here)

 

After reminding him that my phone does not work he then asked me to call back 

in the morning.

 

The chat online option at the Virgin website is just for show and does not work.

I do not want to book for an engineer to visit in 2 weeks time.

 

 

Is there anyway I can contact someone to fix a fault via Email ?

 

 

 

 

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Re: Phone Blocked

Hello EliteForce1uk,

 

Thanks for posting and sorry to hear about this.

 

I have been able to locate your account and I can see a technician has been booked for this so please let me know how you get on or if you need any further help after your visit,

 

Kind regards

Rose
Forum Team


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Re: Phone Blocked

Hello EliteForce1uk,

 

Thanks for posting and sorry to hear about this.

 

I have been able to locate your account and I can see a technician has been booked for this so please let me know how you get on or if you need any further help after your visit,

 

Kind regards

Rose
Forum Team


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EliteForce1uk
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Re: Phone Blocked

That was booked via the automated service, its an unrealistic repair time (waiting 6 days from when the problem started)

i managed to speak to someone British yesterday who said it needs fixing from the junction box and it should

be fixed for today.

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EliteForce1uk
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Re: Phone Blocked

Nothing happened today ..(completely lied to) so have to wait the original 6 day waiting period.
absolutely disgusted with this service + support, soon as phone is fixed i will ring to cancel all of it!
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Re: Phone Blocked

Hello EliteForce1uk,

 

Very sorry to hear this has happened. Did they mention if there were any faults in your area at the time?

I can see your technician is still booked for tomorrow 20/10 so please let me know if there's any problems after your visit.

 

Kind regards

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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