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Kal123
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Permanent number with hold

I've been trying to permanently with hold my number on outgoing calls,but it seems virgin customer service are unaware of the service although it is on the website.
I've read a thread where this service is described as permanent number block.
Anyone have any advice.
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Re: Permanent number with hold

Hi Kal123

 

Welcome to the Community, I'm sorry for the trouble you've experienced in trying to get this feature added to your line.

 

I've located your account and can see you've requested for this feature to be added, which is great. We'll be here should you need any assistance with your service moving forward.

 

Take care

Craig


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Kal123
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Re: Permanent number with hold

HI CRAIG
I REQUESTED THIS 8 WEEKS AGO, HOW LONG DOES IT TAKE ???
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Re: Permanent number with hold

Hi Kal123

 

The order on your account is open but unfortunately there's no pending date at the moment, in order to move the order along I'd recommend giving our team a call on 150 from any Virgin line or 0345 454 1111 so we can clear security to ask. 

 

Apologies again for the inconvenience this has caused.

Craig


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Kal123
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Re: Permanent number with hold

IV MADE ALMOST A DOZEN CALLS TO CUSTOMER SERVICE , ON THIS ISSUE ALONE. NOBODY HAS ANY IDEA HOW TO RESOLVE IT.
ITS REALLY FRUSTRATING !!!!!!!!!
IS THERE ANYTHING YOU CAN DO ????????
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Re: Permanent number with hold

Hi Kal123

 

There's not anything I can do in this situation unfortunately, we're not able to action orders and if there order is not possible it'll be the team who's able to let you know. 

 

I'm really sorry there's not more I can do.

Craig


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