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jm1971
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Out going international calls from land line

Hello there 

 

I have a problem with my landline when phoning  to international destination . I don't know why i can receive phone calls but i have a hard time to contact some one abroad . It doesn't ring and suddenly some one from other side picks up the phone or other time not even that happens , a complete silence !!!. I even changed my phone but I still have the same problem .Has any one else experienced this ? 

Thanks 

James 

 

 

 

 

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Re: Out going international calls from land line

Thanks for coming back to me about this James,

 

I've had another look at the line state and I'm unable to detect any obvious reason as to why this is happening. However, as this is a persisting fault, I am more than happy to arrange for an engineer to visit and investigate further.

 

I have sent you a private message so that we can chat some more.

 

Speak soon,

 

Nat_J


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Re: Out going international calls from land line

Hi James,

 

Thanks for your post and very sorry to hear about the issue experienced.

 

I've located your account and can see that you've contacted the team since posting to discuss this further.

 

I've checked the line state and I am unable to detect any problems at present.

 

Please get back to us if you're still having trouble with this.

 

Take care,

 

Nat_J

 


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Re: Out going international calls from land line

HI Nat 

 

Thanks for your reply , I still have the same problem . I don't know how to resolve it . I have contacted Virgin media team several time but no results yet . 

 

Thanks 

Best wishes 

James 

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Re: Out going international calls from land line

Thanks for coming back to me about this James,

 

I've had another look at the line state and I'm unable to detect any obvious reason as to why this is happening. However, as this is a persisting fault, I am more than happy to arrange for an engineer to visit and investigate further.

 

I have sent you a private message so that we can chat some more.

 

Speak soon,

 

Nat_J


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jm1971
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Re: Out going international calls from land line

Hi Nat 

I hope you had a good Christmas holiday.  I have discussed the issue with Virgin media team again and they finally said that they can see there is a problem with Virgin media and Canada interconnection . They said they will contact me once there is a resolution . However my problem even got worse today as i can't even make an out going call from my landline to Canada . I have been with virgin media for 10 years and I never had to wait so long till some one find what is the actual problem .   I am getting tired of this problem if i am honest and i might consider leaving the virgin media if virgin media fails to resolve this problem .

Thanks 

Best wishes 

James 

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Re: Out going international calls from land line

Hi James,

 

Thanks for getting back to me and I hope you had a lovely Christmas also.

 

I'm sorry to hear about the continued issues experienced. Smiley Sad

 

I can see that you've spoken with the team to discuss this further since posting.

 

I sincerely hope that the issue gets resolved ASAP. In no way do we want to lose your custom over this.

 

Please feel free to get back to me if you'd like for me to help with anything more,

 

Nat.


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