out virgin landline phone is dead. no tone at all.
when we ring our home number from a mobile, an error message 'number not recognized' can be heard.
Also same time, broadband is down as well.
is our account has been de-activated or something?
Can somebody look at the problem i have mentioned!
Welcome to the community
Sorry to hear you're experiencing a fault with your telephone line
I would like to take a look into this for you so I will need to gain access to your account and perform some checks.
If you click on the purple envelope at the top right of your screen you will see a message waiting for you requesting further details.
Speak to you soon
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Thanks for taking the time to let me know, I'm glad to hear that your services are working as they should.
If you need any assistance in the future you know where to find us.