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wijjay
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Our phone line is dead and no broadband

Hello

out virgin landline phone is dead. no tone at all.

when we ring our home number from a mobile, an error message 'number not recognized'  can be heard.

Also same time, broadband is down as well.

is our account has been de-activated or something?

 

 

regards

 

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wijjay
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Re: Our phone line is dead and no broadband

Can somebody look at the problem i have mentioned!

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Re: Our phone line is dead and no broadband

Hello wijjay

 

Welcome to the community Smiley Happy

 

Sorry to hear you're experiencing a fault with your telephone line

 

I would like to take a look into this for you so I will need to gain access to your account and perform some checks.

If you click on the purple envelope at the top right of your screen you will see a message waiting for you requesting further details.

 

Speak to you soon

Rose
Forum Team


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wijjay
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Re: Our phone line is dead and no broadband

Our phone and broadband is working now.

There was a crack in wire in front garden.

It is fixed now.

Thanks
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Re: Our phone line is dead and no broadband

Hey wijjay

 

Thanks for taking the time to let me know, I'm glad to hear that your services are working as they should.

 

If you need any assistance in the future you know where to find us.

 

Take care

Craig


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