I have just found out my Mother cannot make or receive calls and her answerphone has disappeared. She needs her phone working at all times due to her serious health problems. I have had to spend 6 minutes trying to arrange for an engineer to come out tomorrow to find the fault, which the fault finder checking system said, there wasn't any fault. Why can't I just speak to a human being? Why is there no direct phone number? Annoyed & frustrated daughter.