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MikeKP
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Noisy phone line

Our phone line is intermittently very noisy for days at a time, have tried alternate handsets, no different.

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Re: Noisy phone line

Hi MikeKP

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your telephone line at the moment.

 

I've been able to locate your account and run some tests on the set top box from our end for you, we're not detecting any errors at the moment though. I hope this means things are working as they should?

 

If not, have you been able to test your handset at all? By trying an alternate handset or your handset on an alternate line?

 

Look forward to hearing from you

Craig


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MikeKP
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Re: Noisy phone line

Hi Craig, the line is much better today. Problem is that it is intermittent, never know whether it will be clear or not. As stated I have tried an alternate handset, no difference.

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Re: Noisy phone line

Thanks for the quick response Mike

 

Keep an eye on things and if you notice is deteriorate again, let me know and I'll arrange for an engineer to come and take a closer look now we know it's definitley  not your handset.

 

Hope you have a nice weekendMan Happy

Craig


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