Our phone line has become very noisy. This happened around the same time last year when the weather started to get warmer. When it happened last time, a fault was discovered in the cabinet, and resolved without requiring a visit to our property.
Can someone please arrange an engineer to investigate? I've run a test via 'My Virgin Media', and predictably it hasn't found a problem.
I can obviously provide further account details if required.
I'm very sorry for the problems you're experiencing with your telephone service, I've taken a closer look at this to run some tests on the line and we're not detecting any errors from our end at the moment.
Have you been able to test your handset at all? By trying an alternate handset or yours on an alternate line?
Yes, we have an old handset that we've tried in place of the existing one. It has the same issue.
Like I said, the last time we had this issue, an examination of equipment in the cabinet showed a fault there, and it was repaired without requiring an engineer visit to our home. The line is just very crackly, to the point that it's almost impossible to make calls at the moment.
Can someone please investigate the cabinet initially?
Thanks for the response and apologies again for the inconvenience caused.
I'd like to arrange for an engineer to come and take a closer look at this, if you're available? A line survey will be carried out prior to them visiting so if the issue is with the cabinet again, they'll let you know.
I've sent you information regarding a visit in a private message, which you can view by clicking the envelope on the top right of this page.
Just an extra bit of information if it helps. This morning (when it was noticeably cooler than it has been for the last few days) the phone line sounded fine. I'll try to remember to check on it later to see if it really is temperature related.