Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your telephone service recently.
I've been able to locate your account to take a closer look at this and the installation engineer hasn't reported any known issues with the line and we're seeing it in an active state. After testing the line, we're detecting some errors and I'd like to arrange for a faults engineer to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
Since Installation on 9th March I am experiencing problem after problem. The man who does the installation has connected the main phone near the enterence door instead of the living room causing problem to reach to the phone on time. With previous supplier we had phone in the living room. Secondly the speed of the broadband is certainly not 200 mb. It is much slower then sky and the signals dont reach upstairs . It seems we are back in 1990. Seriously thinking of switching back to sky.
I am afraid you could do a lot before losing a customer. Even today I asked for engineers to be send early and quickly to rectify the problem but when i came to know that firstly there is no early slot ( no sooner then 1st april ) and secondly he will charge £99 for additional phone socket, I decided that is enough.
In today's competitve world, customer service is the prime thing and I am sorry to say I couldn't find from Virgin media.