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lawnmower
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No pickup when ringing someone

When ringing my daughter landline I hear it ringing but she says it isn't and it doesn't go to ansaphone

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Re: No pickup when ringing someone

Hello lawnmower,

Okay so we'll just need to establish whether this fault lies with your daughters line or with yours so I'll just need to ask some questions.

  • Are you having difficulty calling any other number?
  • Can your daughter receive calls from other Virgin Media customers?
  • Was your number or your daughters number brought over from a different company previously?
  • Is your daughters line with Virgin Media?

Looking forward to hearing from you

Rose
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Re: No pickup when ringing someone

Her number is virgin my mobile and home phone are virgin i have no problems ringing anyone else i have checked and her son's mobile that is virgin works ok but when he rings home the home phone does not ring
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Re: No pickup when ringing someone

Okay so is your daughters son ringing her from your telephone line or from someone else's?

Do you know if your daughter is able to receive calls from other Virgin customers? If she's not then this fault could be on her line not yours.

Speak soon

Rose
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Re: No pickup when ringing someone

Thanks Rose I thought that was probably the case