We had Virgin Media package installed on 19th September on your special deal package of £20/month plus £17.99/month rental.
The installation went well, and we had the TV and Broadband up and running immediately. Sadly we still have no landline. :-(
Firstly, can anyone tell me when we will finally be connected to our landline telephone? It is pretty inconvenient as I am unable to work from home without it due to poor mobile signal in my area. This means I am missing important work calls.
Secondly (although I'm not sure if it can be dealt with here) I have just been e-mailed our first Virgin Media bill and was a bit taken aback to find it to be for £141.35! I understand that it is two month's worth of billing and that it includes the £14.99 set up fee, but the contract I agreed to was at a total cost of £37.99 (i.e. £20 package plus £17.99 rental) so I was anticipating my first bill to be almost half of the amount you are demanding!
Re: No phoneline and first bill is DOUBLE expected
Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your telephone service.
I've located your account and can see that there are capacity issues in your local area at the moment, as soon as there's availability for a line a member of the team will be in touch to discuss getting it set up.
I'm really sorry again for the inconvenience you're experiencing, we're looking forward to putting this right.