Really sorry to hear about the fault experienced.
I've had a look at the account and this is showing as a possible area fault.
I'd like to take another look at this in the morning if possible, just to be sure?
If no further information becomes available, I will be more than happy to then schedule an engineer appointment for you.
Hope to hear back from you soon,
Who's who? Find out more about our community members. Good folk to know
Hi again Leefgi,
I've checked up on this again today and it does appear that an area fault has been listed for this now.
There is a review set for this evening under the fault ticket reference of F004947321.
I've sent you a private message so that we can chat about this some more.
Speak to you soon,