Welcome to the Community, I'm massively sorry to learn about the problems you're experiencing with your phone line at the moment.
I'd really like to take a closer look at this from our end for you, so that I can do that would you be able to respond to the private message I've sent with the requested information? You can view the message by clicking the purple envelope on the top right of this page.
Once again we have had a power cut and once again we are without our phone service. The power has been back on for over 24 hours but the phone service is still out. I have done a status on the phone and it says there is no fault and asks if we need an engineer. Surely every power cut doesn't need an engineer.