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Bajankris
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No phone service

Hi,  from HA8. My phone line has been out of order since yesterday. Have checked the line outside. no breakages. The phone is new so don't believe there is a problem with the equipment. Can some one please check my line status for me.  Thank you Bev

 

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: No phone service

HI Bajankris

 

Welcome to the Community, I'm very sorry to learn about the problems you've experienced with your telephone service.

 

I've not been able to locate your account to run some tests on the line from our end for you unfortunately, so that I can do that, could you respond to the private message I've sent with the requested information?

 

You can view the message by clicking the envelope on the top right of this page.

 

I'm very sorry again for the inconvenience caused, we're looking forward to hearing from you.

Craig


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Re: No phone service

HI Bajankris

 

Welcome to the Community, I'm very sorry to learn about the problems you've experienced with your telephone service.

 

I've not been able to locate your account to run some tests on the line from our end for you unfortunately, so that I can do that, could you respond to the private message I've sent with the requested information?

 

You can view the message by clicking the envelope on the top right of this page.

 

I'm very sorry again for the inconvenience caused, we're looking forward to hearing from you.

Craig


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Bajankris
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Re: No phone service

Thank you. Engineer call yesterday and carried out repairs to a problem in the cabinet  

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Re: No phone service

Hi Bajankris,

Thank you for getting back to us. I'm glad to hear that the engineer has repaired the cabinet. Is your landline working now?

Please let us know.

 

Kind regards,

Terri

Virgin Media Forum Team


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Bajankris
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Re: No phone service

Yes the landline is working well now.  The problem was a loose connection in the cabinet. Task completed in 10 minutes.

Me a happy bunny

 

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Re: No phone service

Hello Bajankris,

 

Terri_P is away at the moment but it's great to hear that your landline is now working Smiley Happy

 

Please let us know if you experience any further issues.

 

Kind regards

 

 

Rose
Forum Team


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