I moved the house on 24th July and took Virgin Media phone and internet with me. The cable was installed on 24th and services connected on 27th of July, everything worked at that time. At the beginning of August phone line started to make cracking sound and at the beginning of September went dead. I was busy with settling in my new house and didn't have time to call Virgin until the beginning of October. An engineer came on 13th October and after investigation reported a problem in the main junction box on the street. Next day another engineer came and after lengthy investigation and by cutting phone cable in our front garden found the cable damaged somewhere on the street and blamed cable installers who pulled the cable and damaged phone wire. He promised that the third party company will come and change the cable. I did wait for a month and contacted Virgin Media at the beginning of November. Virgin Media operator sent third engineer to come on 23rd November and look again at the cable. This engineer give me the date (6th of December) when outside company will come and install a new cable. You guess what, no one came and I am still paying for phone services. What should I do to make Virgin Media fix my phone line?