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DavidOR
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No phone or broadband

I have returned from a business trip to find no broadband or telephone access.  Was fine yesterday - today nothing.

 

 

 

 

[MOD EDIT: Subject heading changed to assist community]

 

 

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Re: No broadband or phone

Hi DavidOR

 

Welcome to the Virgin Community, I'm very sorry to learn about the problems you're experiencing with your broadband and phone service at the moment.

 

I've not been able to locate your account to take a closer look at this from our end for you unfortunately, so I can do that would you be able to respond to the private message I've sent with the requested information? You can view the message by clicking the purple envelope on the top right of this page.

 

Look forward to hearing from you and getting this issue resolved.

 

Talk soon

Craig

 


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Re: No broadband or phone

Hi DavidOR

 

Apologies again for the inconvenience you're experiencing with your service, as mentioned in the thread I'd like to take a closer look at this from our end for you.

 

To allow me to do so, could you respond here with your account / telephone number and the name of the account holder?

 

Look forward to hearing from you

Craig


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