Welcome to the Community and thanks for posting on the Forum. I'm sorry to hear that your new phone service isn't working. Thank you for letting us know that you have already tested your handset, as we can go straight to arranging an appointment for you.
I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line. Just click the envelope icon at the top right of this page.
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