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No phone line

Dear team

Hope you are well

I have been having issues with my phone line as well as others in my area as I can see in the blog.
When I call my landline from my mobile phone I can hear it dialing however the phone does not ring.
I have bought a new phone and checked the new cables and still no luck.

I have also checked the line test from the website and it just crashes when it gets to 99% and does not show the result.

Please advise.


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Re: No phone line

Hi Kadoslb83,


Welcome to the Community Forum, sorry to hear that your landline isn't working. I can look into this for you straight away. 


I've been able to access your account via your Forum details, so I was able to run testing on your line and can see a problem that requires an engineer visit. Thank you for letting me know that you've already tried a different phone handset, as this confirms our test results that the problem isn't caused by faulty equipment plugged into the phone socket. 


I'll send you a private message requesting further details so that I can arrange an appointment for you. Just check the purple envelope at the top right of this page. 


Kind regards,

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