I have recently lost my phone line. the phone has a message in its window saying 'No Line'. On using the online service for Virgin Media it ran the test and says there is no fault, but when I phoned for assistance the recorded message was that there was a technical problem that Vigin's technicians were dealing with a particularly difficult fault. Which advice is correct?
Firstly I'd like to welcome you to the forums and say that I'm really sorry to hear that your phone line is not working as it should at the moment.
I've run some testing on our side, and can see no reason why you should be having this issue. I've also looked at past network faults, and can't see anything listed for the phone service in your area in the last 7 days.
I'd have to ask if you've been able to eliminate the phone from being at fault, either by trying another phone on the line, or by plugging your phone in a known working line. I ask this as the next step would be to book a technician to call out and investigate further for you.
I'll send you a private message in order to get things moving on this, please look to the top left of this page where you'll see a red envelope icon, click on this and you'll see my message.