I received a call from the retention team to say they could upgrade my current Broadband only deal to also include TV and phone line for £3 less than what I was paying monthly.. ok.. what's the catch
None it seemed according to the receipt i received -
Fast forward a few weeks - TV and internet speed adjusted (had to phone up because the change wasn't automatic). Phone line NOT installed because of an issue with the line. Engineer advised a new installation date would be scheduled in.
Ok, now for my bill - £185.93!!!!!
The discount hadn't been applied.. so I rang around the 'teams' to finally be told my discount wasn't applied because all 3 services were not active. I spent 40mins on the phone to be told the best they could do was arrange a new date for phone line installation
My question - How is it my fault that a service and price I was promised is not fulfilled? At no point did I agree to pay £91.96 for my package I agreed to pay £30 as stated in the receipt
My next concern is that when the 'Engineer' arrives to install the phone line AGAIN there will be another problem AGAIN. and I will have to pay the premium price for the services that I didn't agree too
Am I missing something or should I take this to Ofcom?