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Registered: ‎15-03-2017
Message 1 of 13 (226 Views)

No phone. No volts!

Phone dead for several days.. Box at front door has no (negative) voltage feed.

TV and broadband OK. Virgin Media test says the connection is OK, but the test does not include actually testing to the master soket - with or without a phone plugged in. 

Disconnected all internal phones. Checked for short circuit in internal wiring. None foound.

Did a loopback test on internal wiring, Virgin box to to master socket. All correct.

Need an engineer to check the connection to the pavement box etc,etc . Then I find that booking an engineering visit is very difficult - web pages 'not available' and all Virgin Media staff fully occupied with other customers.

Help!!!.

 

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Message 2 of 13 (406 Views)
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confirmed by mulberry33
‎15-03-2017 15:40

Re: No phone. No volts!

You can use online chat via the "contact us" link below. The Forum Team staff here can also book engineers if are prepared to wait a couple of days for a response.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Message 3 of 13 (401 Views)
Helpful Answer
confirmed by mulberry33
‎15-03-2017 15:40

Re: No phone. No volts!

Thanks for posting mulberry33 and sorry to hear about the fault experienced. Smiley Sad

 

Many thanks also for completing all of these checks for us.

 

I'd like to arrange for an engineer to visit and get this resolved for you.

 

I've sent you a private message so that we can get this booked in.

 

Hope to hear back from you soon,

 

Nat_J


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Message 5 of 13 (389 Views)
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confirmed by mulberry33
‎15-03-2017 15:41

Re: No phone. No volts!

Thanks for getting back to me mulberry33,

 

I've sent you a private message to confirm the appointment date/time.

 

Wishing you and your wife all the best for the evaluation on the 22nd.

 

Let me know if I can help with anything more. Smiley Happy

 

Take care,

 

Nat_J

 


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Superuser
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Message 2 of 13 (407 Views)
Helpful Answer
confirmed by mulberry33
‎15-03-2017 15:40

Re: No phone. No volts!

You can use online chat via the "contact us" link below. The Forum Team staff here can also book engineers if are prepared to wait a couple of days for a response.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

Forum Team
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Message 3 of 13 (402 Views)
Helpful Answer
confirmed by mulberry33
‎15-03-2017 15:40

Re: No phone. No volts!

Thanks for posting mulberry33 and sorry to hear about the fault experienced. Smiley Sad

 

Many thanks also for completing all of these checks for us.

 

I'd like to arrange for an engineer to visit and get this resolved for you.

 

I've sent you a private message so that we can get this booked in.

 

Hope to hear back from you soon,

 

Nat_J


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Message 4 of 13 (208 Views)

Re: No phone. No volts!

Many thanks, Please book an engineering visit for me - any time/any day other than on March 22nd.
(My wife has vascular dementia and I have to take her to yet another evaluation session on that day. One of the penalties for us in living too long).
Regards.
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Message 5 of 13 (390 Views)
Helpful Answer
confirmed by mulberry33
‎15-03-2017 15:41

Re: No phone. No volts!

Thanks for getting back to me mulberry33,

 

I've sent you a private message to confirm the appointment date/time.

 

Wishing you and your wife all the best for the evaluation on the 22nd.

 

Let me know if I can help with anything more. Smiley Happy

 

Take care,

 

Nat_J

 


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Message 6 of 13 (118 Views)

No phone. No volts

Phone was fine. Thank you. Received a call from our doctor yesterday.

-40 volts across the relevant wiring. Did a 1471 ok.

Thanks to Nat_J and helpful engineer.

Then -

Today (17-03) --  No incoming calls. Dial tone (test tone?) present but no tone dial-out possible. VM phone test will not complete (99%).

Attempting to connect home via a neighbour's phone indicates that our number is now permanently engaged.

Still -40 volts present as yesterday.!

I can only think that more work has been done today outside.

Mulberry33 (Alan Smith)

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Message 7 of 13 (106 Views)

Re: No phone. No volts

Threads Merged.

Merged with previous thread.

 

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Message 8 of 13 (96 Views)

Re: No phone. No volts

As mentioned before, I am the full-time carer for my wife who has vascular dementia.

Your excellent engineer restored -40V  connection with a fully functional telephone line last week. The fault occurred because we had not been re-connected after update work 'outside'. I had previously done a loopback test to confirm internal connections were OK.

Within a day, communication vanished but the -40V supply is still present.

Attempting to communicate to our phone using a neighbour's phone reveals our phone is now always busy.

Dial-out is non-functional. 'Dial-tone' present on our phone sounds like a test tone.

I need to book an engineer to investigate the new 'outside' fault. Any time / day other than March 22nd.

Regards,

Alan Smith

 

 

 

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Message 9 of 13 (89 Views)

Re: No phone. No volts

Hi there Alan,

 

Sorry to hear that this is still causing trouble. Smiley Sad

 

The line state still appears to be blocked.

 

I've sent you a private message so that we can get another appointment arranged.

 

Hope to hear back from you soon,

 

Nat_J

 

 


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Message 10 of 13 (84 Views)

Re: No phone. No volts

Sorry to hear about any further trouble experienced Alan,

 

I've responded to your separate thread regarding this so that we can arrange another visit for you.

 

Speak soon,

 

Nat_J

 

 


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