My landline has been crackly recently and my phone making strange pinging noises. Now my landline has no dial tone at all and the phone reads that there is no line. I have tried the test on the Virgin site but it keeps getting to 99 percent and then stops. supposed to be complete in under two minutes? waited more than 5 minutes and still nothing. Tried to ring Virgin, gone through all the buttons to press, gone through all password questions and then told I would have to wait up to 20 minutes to talk to someone. Gave up as ringing on my mobile because my landline does not work. Has anyone experienced similar problems?