Hello My home phone won't receive calls (straight to voice mail) and I can't dial out, and there is no dial tone. I've tried to run the test but it just hangs at 99% and I have left it for half an hour and it won't complete the test. I can't call as I'm not making outgoing calls on on my mobile at the moment I've tested the socket with a different phone and it still didn't work. Any help much appreciated Thank you
I'm sorry for the problems you're experiencing with your telephone service recently. I've taken a look at this from our end and I'd like to arrange for a member of the team to come and investigate the issue.
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
Apologies again for the inconvenience this issue has caused we're looking forward to putting this right.