An engineer coming in 7 days time is not good news! We have had no service for over 2 weeks and have no way of knowing how long we have had no incoming calls. I know someone "left a message" about a month ago which we did not receive so this problem could go back to then. A local newspaper article stated around 900 customers in our area have had problems. This is, quite frankly, absolutely appalling service. Furthermore trying to contact someone by phone who can deal with this seems impossible as I always speak to someone in your call centre, presumably in India. You have no email address for complaints and a postal address in Swansea.
Thanks for your prompt reply. The local paper article said that Virgin bosses stated that they would "fully compensate all 800 or so of its Carlisle customers who were forced to depend on mobiles because their landlines were inactive." I would like to know how this is to be implemented. So far I have received four days line rental rebate which does seem a poor response, only after I pressed the person at your call centre.