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goldtecgimmer
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No incoming calls to home phone line

I'm too not receiving calls to home phone line.  I've called my mobile from our landline and the caller id showing up on my mobile is not my home phone number?!?  I advise others to try this, as it looks like Virgin have randomly changed my phone number.  We have a widowed elderley parent who was trying to contact us all yesterday to no avail as the phone kept ringing her end, but our phone does not ring.

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Re: No incoming calls to home phone line

Hi goldtecgimmer,

 

Really sorry to hear about all of this. 

 

This does sound very odd indeed. 

 

I've located your account and can see that an engineer appointment has been arranged for you. 

 

I've sent you a private message so that we can confirm some details. 

 

Hope to hear back from you soon, 

 

Nat_J


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