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Edonald34
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No incoming calls on landline

We seem to have a problem where we are not receiving calls. When you call our landline it either sounds as if its ringing (when its not) or it takes you straight to voicemail. Tried 3 different phones in case it was a problem with original phone. Any ideas what it might be?
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J0hn
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Re: No incoming calls on landline

A fault, call in and report it

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J0hn
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Re: No incoming calls on landline

A fault, call in and report it
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Re: No incoming calls on landline

Hi Edonaldn34

 

Welcome to the Community, I'm really sorry to learn about the problems with your phone line at the moment.

 

I've been able to locate your account and can see that an appointment has been organised for our team to take a closer look at this, which is excellent news.

 

I'd love to hear how the appointment goes and we'll be here to help should you need any assistance moving forward.

 

Take care

Craig


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Edonald34
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Re: No incoming calls on landline

Engineer visited and had problem fixed in 10 mins.  It appears that a second line we had upstairs but didn't use was causing the problem.  Once that line was disconnected main phone downstairs started working again.

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Re: No incoming calls on landline

Excellent news, thanks for taking the time to let me know Edonald34

 

I'm glad to hear that it's been resolved, if you need any assistance moving forward you know where to find us.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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