Menu
Reply
  • 8
  • 0
  • 1
az156
Tuning in
615 Views
Message 1 of 6
Flag for a moderator

No incoming calls on landline

New installation Friday 26th August and I can't get incoming calls on my landline, ringing out is not a problem.

Tried a different phone, same result.

Anyone got any ideas how to fix this ?

0 Kudos
Reply

Helpful Answers
  • 14.15K
  • 579
  • 978
Forum Team
Forum Team
1,122 Views
Message 6 of 6
Flag for a moderator
Helpful Answer

Re: No incoming calls on landline

Thanks for taking the time to let us know az156

 

We'll be here should you need any assistance moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide



All Replies
  • 14.15K
  • 579
  • 978
Forum Team
Forum Team
603 Views
Message 2 of 6
Flag for a moderator

Re: No incoming calls on landline

Hey az156

 

Welcome to the Community, I'm so sorry to learn about the problems you're experiencing with your telephone service lately.

 

I've been able to locate your account and run some tests on the line from our end for you, we're not detecting any issues from our end at the moment. Have you been able to test your handset at all? By trying it on an alternate (ir your previous) line or by trying an alternate handset on your current line?

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 8
  • 0
  • 1
az156
Tuning in
597 Views
Message 3 of 6
Flag for a moderator

Re: No incoming calls on landline

Just tried the phone in the BT socket and it works perfectly in that socket.

Just the virgin socket it won't work in. 

0 Kudos
Reply
  • 14.15K
  • 579
  • 978
Forum Team
Forum Team
594 Views
Message 4 of 6
Flag for a moderator

Re: No incoming calls on landline

Hey Az156

 

Thanks for getting back to me so quickly, I'd like to arrange for a member of the team to come and take a closer look at this, if you're available?

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 8
  • 0
  • 1
az156
Tuning in
571 Views
Message 5 of 6
Flag for a moderator

Re: No incoming calls on landline

All sorted now. Sky hadn't released our number to Virgin.

  • 14.15K
  • 579
  • 978
Forum Team
Forum Team
1,123 Views
Message 6 of 6
Flag for a moderator
Helpful Answer

Re: No incoming calls on landline

Thanks for taking the time to let us know az156

 

We'll be here should you need any assistance moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide