Firstly may I apologise for the lack of phone service you have had for the past 6 weeks. I am truly sorry that we have been unable to resolve this for you in this time.
Secondly may I thank you for taking the time both to bring this to us on the forums and for joining us on the community. Welcome and thanks.
For us to help resolve this for you I'm going to send a pm to you that you can find in the up on the top right of the forums.
If you could provide the details I need there for me I'll do what I can to help out out.
Kind regards and speak soon
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