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Don_le_frigo
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No dialing tone or incoming calls

Hi

We have no dialing tone, just a faint static crackle. We cannot phone out and we cannot receive incoming calls. The problem started last week and was intermittent. Occasionally we did have a tone or received a phone call. However, there is nothing today.

We have tried using different phone and run the test, but without success.  

This seems to be a common problem on the message boards.

Any ideas?

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Re: No dialing tone or incoming calls

Hi Don_le_frigo

 

Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your phone line recently.

 

I've been able to locate your account to run some tests on the line from our end for you. We're seeing no problems being detected at the moment though.

 

As you've been able to test your handset I'd like to arrange for an engineer to come and take a closer look, if you're available? I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


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