It would be quicker to use another landline to report the fault as it can take several weeks to get a reply here from forum staff
Or you could sign into myvirginmedia check your services status, run a test on your phone, also arrange for an engineers visit online.
Thanks for posting.
I'll need to take a look at this for you but I'm unable to find your account so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.
Speak to you soon.
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